Hope Loveness
Kamanga
Underwriting Assistant & Claims Administrator — detail-oriented and highly organised, with hands-on experience across new business, renewals, endorsements and claims, built on a strong grounding in underwriting principles and regulatory compliance.
VERIFIED
2026
Professional summary
A detail-oriented and highly organised professional with extensive experience across underwriting support, claims administration, policy management and client service — comfortable processing new business, renewals, endorsements and claims while keeping every file compliant with underwriting guidelines and regulatory standards.
Known for careful analysis of policy documentation, steady coordination between insurers, brokers and clients, and a commitment to accuracy that holds up under fast-paced, multi-priority workloads — all while protecting client confidentiality and contributing to continuous process improvement.
Academic record & certificates
Work history
- Assists underwriters with assessment, processing and administration of new business, renewals and endorsements.
- Reviews insurance applications for completeness, accuracy and compliance with underwriting guidelines.
- Registers, administers and monitors claims from notification through to settlement, liaising with insurers, brokers and assessors.
- Investigates claims by reviewing documentation and verifying compliance with policy terms.
- Maintains client, policy and claims records on the insurance management system in line with the POPIA act.
- Handles client enquiries on cover, claims procedures and policy amendments, and supports complaint resolution.
- Supervised and coordinated fieldwork operations and staff performance.
- Monitored data quality and ensured compliance with survey procedures.
- Managed reporting, logistics and administrative support for project objectives.
- Trained and guided fieldworkers, resolving challenges as they arose.
- Handled inbound and outbound customer calls, resolving queries efficiently.
- Promoted and explained financial products while identifying customer needs.
- Followed up on enquiries and resolved complaints to maintain strong client relationships.
Key skills & competencies
Insurance & claims
Office & administrative
Personal & interpersonal
Technical & regulatory
References
Lynn.language@vanflymen.co.za
Get in touch
50 Skonplas, Slovoville, South Roodepoort, 1724